Libero Mail and Virgilio Mail still down: the latest news

The “down” of the mail services of Virgilio Mail and Libero Mail continues, now inaccessible from Sunday evening. The disservicewhich is affecting approx 9 million mailbox owners of Italia Online services, has not yet been resolved.

Impossible to access your mailbox: a sad reality both for users of the free service and for those who have chosen a paid account.

For now, the only good news, so to speak, for consumers is the fact that Italia Online wanted to reassure customers ensuring that no data will be lost. The company also confirmed that it would not be a hacker attack, but a serious infrastructure problem.

On Tuesday evening, the official press release of Italia Online arrived in the newsroom, which we offer you in its entirety. However, no predictions are made on the time to solve the problem, postponing this information to the “next hours”.

Here is the press release:

Our words go primarily to the users of Libero Mail and Virgilio Mail, who have opened their e-mail boxes with us: we are aware of the inconvenience caused and the disservice.

“We have been working tirelessly for several hours now to solve an unexpected and unforeseen infrastructural problem – declares Diego Rizzi, Chief Technology Officer of Italiaonline – and which did not depend on Italiaonline’s developed systems. We can reassure, as already written on our digital portals and touchpoints, that our users have been in this emergency situation, and will always continue to be, our priority. The current situation is not dependent on external cyber attacks”.

As we have had the opportunity to communicate to our users in these hours, in 25 years of faithful service to the Italians, we have never been off-line for so long.

We have read all the messages that appeared on social networks and fully understood the inconvenience caused. We know that millions of Italians count on us to communicate and this is giving us the impetus to work day and night to solve the problem as quickly as possible.

We can only apologize and thank you for your patience and trust.

We expect to have more information in the next few hours. In any case, we will keep our users updated, as we have done so far, through the Italiaonline channels.

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